PRIVACY NOTICE

At Peleza Limited (“Peleza”, “we”, or “us”), we prioritize our relationship with our customers/clients (“you” or “your”). It is important to us that we are transparent about the way we handle your personal information. Accordingly, our Privacy Notice (“Privacy Notice”) describes how we collect, use and
safeguard the information you provide to us and to assist you in making informed decisions when using our Service as defined below.
For the purpose of this Privacy Notice, “covers to Peleza’s website which can be accessed at https://Peleza.com, “Service(s)” includes but is not limited to Peleza’s verification and compliance services, and our software and APIs, and any other platform we may use.

We recommend that you read this Privacy Notice and the Data Protection Policy carefully to understand our views and practices regarding your personal data and information, its collection and usage. By clicking the “Accept” icon or any other icon that indicates agreement with this Privacy Notice,
accessing our Sites, creating an account with us, becoming integrated on our platform, and accessing our Services, you agree and consent to our terms and conditions, and to the collection, use, storage and sharing of your information as described in this Policy

Modifications

As our business evolves and we improve on our Services, we may modify this Privacy Notice to conform with regulatory requirements. Any modification will be indicated by changing the date at the top of this page. If we make any material changes, we will notify you by email (sent to the email address
specified in your account), by means of a notice on our Services prior to the change becoming effective, or as otherwise required by law. In any event, by continuing to use our Services or maintaining your account with us after the posting of any changes, you confirm your continuing acceptance of this Privacy 

Notice together with such changes, and your consent to the terms set out therein. Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to info@peleza.com

1. What Information do we collect?
1.1. Submitted Information
1.1.1. Information we may collect and process from you include those you provide to us when: filling in forms on our Site(s); corresponding with us; registering to use our Services; subscribing to any of our Services; when you became integrated with our security and  compliance functionalities; and reporting a problem with any of our products, our Services, our Site or any of our platforms.
1.1.2.This information may include your name, address, email address and phone number, age, gender, marital status, username, password and other registration information, financial information where applicable. By the use of any of the Peleza Services, you consent to the collection, use and storage of your information in the manner provided herein.

1.2. Collected Information

Information we may collect from you automatically are information including but not limited to your, technical information, including the type of software you use for integration with us, unique device identifiers (for example, your device’s IMEI or serial number), information software development kit (SDK) you use, privacy status of your APIs (whether publicly shared or private), or your device’s location and time zone setting (Device Information); and details of your use of and visits to any of our Sites and/or platforms.

1.3. Business Information
This includes but is not limited to the following; the full name of your business with registration details, incorporation documents, country of operations, details of directors and shareholders with valid means of identification. This information may be required to be provided to us by filing in the forms on the Site or any other information which you submit to us via the website or email. To maintain and improve the quality of our Service to you, we track information provided to us by your browser when you view or use the Service, such as the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Other information and data about you which we may collect, use, and
process include the following:
a. Records of correspondence received via the Site, email and telephone.
b. Your responses to surveys or customer research that we carry out from time to time
c. Details of transactions or API calls made to us via the Site, platforms, telephone or other means, including details of payment methods used.

2. How do we use your Personal Information?
Peleza uses the information collected from you for the following purposes:
2.1. We may use your personal information and data which you provide along with other information for the purposes of processing, operating and managing your access to our Site and Services.
2.2. To compile statistics relating to our user base, and we may disclose such information to any third party for such purposes, provided that such information will always be anonymous.
2.3. We may require your personal information to comply with regulatory provisions to which we are bound. Our Services are subject to laws and regulations requiring us to collect, use, and store your personal information in certain ways.
2.4. To detect, prevent and contain data breaches.
2.5. To regularly provide you with information about promotional offers, new products and any improvement on our Services.
2.6. To provide customer service; we process your information when you contact us to resolve any questions, disputes, upgrade your subscriptions, etc. Without processing your information for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the Services.
2.7. To ensure network and information security; We process your personal information in order to enhance security, monitor and verify identity or service access, combat other malware or security risks, and to comply with applicable security laws and regulations in our jurisdiction.
2.8. You may withdraw your consent from this Privacy Notice at any time upon your request and subject to the terms of this Privacy Notice, however, all accrued obligations prior to such withdrawal shall remain subsisting and valid until such obligations are fulfilled.

2.9. For any purpose that you provide consent; We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time, and as required under the applicable law, we may request your permission to allow us to share your personal information with third parties. In such instances, you may opt out of having your personal information shared with third parties, or allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to limit the use of your personal information, certain features or Peleza Services may not be available to you.

2.10.For any purpose that you provide consent; We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time, and as required under the applicable law, we may request your permission to allow us to share your personal information with third parties. In such instances, you may opt out of having your personal information shared with third parties, or allowing us to use your
personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to limit the use of your personal information, certain features or Peleza Services may not be available to
you.

 

3. How do you consent to our use of your Personal Information?
While signing up for our Service, you will be required to consent to this Privacy Notice by ticking a box. Please note that by ticking that box, you consent to and authorize us to collect, use, keep and compile records of your personal information and to use the same as may be necessary for the efficient provision of the Service.

4. Does Peleza share my information with others?
4.1. We will share certain personal information with our partners and affiliates in order to provide our Service and to resolve any incident, and we may also receive information about you from them.
4.2. We may also share your information:
4.2.1. if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person products, our Services, our Site or any of our platforms.
4.2.2. in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.
4.2.3. to enforce our Terms of Use and other agreements or to investigate potential breaches; or for the purpose of publishing statistics relating to the use of our Services, in which case all information may be aggregated or made anonymous; and
4.2.4. request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide PII or before the PII you have already provided is shared for such purposes.

4.3. Peleza may disclose your personal information, without notice, only if required to do so by applicable law, regulation, operating agreement, legal process or in the good faith or belief that such action is appropriate and necessary to:
4.3.1. conform to the law or comply with legal processes served on Peleza or the Site
4.3.2. protect and defend the rights or property of Peleza and,
4.3.3. act under exigent circumstances to protect the personal safety or property of users of Peleza’s Services, or the public in the event of a claim or dispute to the processing of any information supplied by you. You hereby consent to such disclosures. All such information will be held in accordance with this Privacy Notice.

5. How long will your Personal Information be kept?
We store your personal and business information securely throughout the extant functionality of your account with us. We will only keep your information for as long as reasonably necessary to provide you with our products and Services, and to fulfil the purposes for which we collected it, including the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. In determining the appropriate period in which your information would be kept, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised
disclosure of your personal information and the applicable legal, regulatory, tax, accounting and other requirements. Contact information such as your name, email address and telephone number for marketing purposes is retained on an ongoing basis until you unsubscribe. Thereafter we will add your details to our suppression list to ensure we do not inadvertently market to you. Recording of our telephone calls with you may be kept for a period of up to six years. Information collected via technical means such as cookies, webpage counters and other analytics tools is kept for a period of up to one year from the expiry of the cookie.

6. How is your Personal Information protected?
6.1. We restrict access to your information to our employees, partners, affiliates and others who require it in relation to the provision of our products and Services. We also maintain electronic and procedural safeguards to protect your information. Once received, your information will be accorded strict procedures and security features via the use of encryption to try to prevent unauthorised access.
6.2. In addition, you agree and consent that it is your responsibility to keep all tokens and passwords that enables you to access the Services, Site, and our platforms, safe, intact and confidential. Please ensure you do not disclose your password to third parties, and you log out of your account after each use.
6.3. We will take all reasonable measures to ensure that your data is treated, stored and processed securely and in accordance with this Privacy Notice, however, these measures do not guarantee that your information will not be accessed, disclosed, lost, altered or destroyed by breach of firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks, and consent to the collection, transfer, storing or processing of your personal data in the manner set out above.

7. How can you prevent the use of your Personal Information?

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to you, you may choose to opt-out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail.

8. What are your rights in relation to your Personal Information?
8.1. Under data protection laws, you have the right to the following:
8.1.1. Request access to your personal information: This enables you to receive a copy of your Personal Information that we hold.
8.1.2. Request erasure of personal information: This enables you to ask us to delete your personal information. Please note, however, that we may not always be able to comply with your request of erasure of your personal information for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

8.1.3. Request transfer of your personal information: You may request that we transfer, to you or a third party, the personal information which you had provided to us.

8.1.4. Right to withdraw consent: Where you have previously granted us consent to process your personal information, you may choose to withdraw such consent. This withdrawal will, however, not affect the lawfulness of any processing carried out before you withdraw your consent.
8.1.5. If you wish to exercise any of the rights set out above, please contact us.

9. Use of Cookies
In order to make your visit to the Site user-friendly, to keep track of visits and to improve the service, Peleza collects a small piece of information sent from your browser, called a cookie. If you register with us or if you continue to use the website you agree to our use of cookies. We utilize cookies to help manage player logins, to protect against security issues, and to remember player preferences. We do not set a persistent cookie to store your passwords, as we do not want anyone to be able to access your account other than you. We will take all reasonable steps to ensure that your information and data is treated securely and in accordance with this Privacy Notice. You can read more on our Cookie Policy to better understand our use of cookies in relation to your information.

10. Telephone Calls
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive. you can do too:

11. Violation of Privacy Notice
Peleza will undertake all reasonable measures to ensure that your personal data remains protected with firm procedures to deal with any suspected personal data breach and will notify you of any personal data breach and let you know the steps we have taken to remedy the breach and the security
measures we have applied to render your personal data unintelligible.

12. Contact us

You may contact our data privacy team via the following email address: info@peleza.com
Last updated: This Privacy Notice was last updated in August 2023

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