FAQ2020-02-05T12:26:43+00:00

Frequently Asked Questions (FAQ)

How do you ensure my data privacy is protected?2020-01-08T13:25:48+00:00

We have a stringent data privacy and protection policy that ensures we only get data needed for the checks and more to that only specific people in Peleza come into contact with the information. We also have servers in the US and UK to protect online information.

Is the information in the background check report accurate?2020-01-23T13:38:28+00:00

Peleza guarantees the accuracy of the information in the report as held by the primary data source.

 

Can I carry out a background check on myself?2020-01-23T13:40:08+00:00

Self-background checks are available for anyone seeking to know what their previous employers tell their potential or future employers may have to say about them. It can also prepare you for questions your potential employer may have about your background.

 

 

Can I access my background check report?2020-01-23T13:41:56+00:00

Yes, if it is a self-background check. However, if we have been contracted by a company, we only send the reports to the authorized personnel in the company who can choose to show the candidate the report or not.

 

If I have a dispute as a candidate on my report, what do I do?2020-01-23T13:42:40+00:00

A candidate who wishes to contest the results in the background check report can file a dispute directly by sending an email to the address disputes@peleza.com. Peleza will provide the source of information and together with the candidate re-investigate and address the dispute within 15 working days. The candidate has the full responsibility of correcting any wrong information held by institutions storing the disputed record.

 

What is a background check?2020-01-23T13:45:15+00:00

This is the process of verification of the information provided by a candidate in their CV with regards to their identity, education, employment or criminal history etc to confirm the validity of the information.

 

Why do employers carry out a background check?2020-01-23T13:47:50+00:00

To reduce the risks associated with negligent hiring including hiring someone who may pose a threat to the workplace or become a liability to the employer and also to ensure they have the most qualified candidate by eliminating resume fraud.

 

Does a candidate know when a background check is being carried out on them?2020-01-23T13:53:21+00:00

Yes. Given the recent data protection law that was passed,there are a few conditions regarding the collection,storage and use of data.One of the conditions is ensuring the candidate signs a consent form allowing us to conduct checks and authorizing us to access Personal identifiable information.

 

 

We currently perform reference checks in house, why do I need Peleza’s services?2020-01-23T13:57:04+00:00

Reference checks are prone to bias since nobody provides anyone who can give a negative account as their referee. Peleza boasts vast experience in the background checks industry and as such we are not only able to provide results in record time but we are also conversant with the trends and advances in resume fraud.

How much does a background check cost?2020-01-23T14:00:11+00:00

The cost is dependent on the type of check and what the client wants included. Local checks are considerably cheaper compared to any global or international checks.

 

How long does it take?2020-01-23T14:02:09+00:00

The length is dependent on the type of checks, some are usually real-time while the longest take between 10-12 working days.